Privacy Policy

Effective date: September 30, 2024

Auto Glass Legend is committed to respecting and protecting your privacy. The purpose of this privacy policy (the “Policy”) is to explain how and for what purposes we collect, use, share, or otherwise process your personal information, how we protect the confidentiality of your personal information whenever you interact with Auto Glass Legend, and the rights you have with respect to your privacy.

Scope and Application
What is “Personal Information”?
What Categories of Personal Information Do We Collect?
How We Collect Your Personal Information
How We Use Your Personal Information
When Do We Share Your Personal Information with Other Organizations?
What Are Your Privacy Choices?
How Do We Protect Your Personal Information?
How Long Do We Keep Your Personal Information?
Cross-Border Transfers of Personal Information
Accessing and Correcting Your Personal Information
Changes to the Policy
Contact Us

1. Scope and Application

Auto Glass Legend provides vehicle glass repair and replacement services across Ontario and is committed to protecting the privacy of its customers. This policy applies whenever you interact with us, whether through visiting our service locations, using our website at https://autoglasslegend.ca, or contacting us by phone or email.

In this Policy, we describe our policies and practices regarding the collection, use, and disclosure of personal information and the measures taken to ensure its continued protection. We also explain the rights and choices you have regarding your privacy.

2. What is “Personal Information”?

“Personal Information” means any information about an identifiable individual. This can include your name, contact information, vehicle identification number (VIN), and payment details. Aggregated or de-identified information that cannot be linked to an identifiable individual is not considered personal information.

3. What Categories of Personal Information Do We Collect?

We collect personal information in various ways, depending on your interactions with Auto Glass Legend, including:

Personal identifiers: name, address, phone number, email address, and VIN.
Transaction history: services provided, products purchased, and payment details.
Internet or network activity: details related to your interaction with our website.
Geolocation data: if you allow us to collect it via our website or mobile apps.

4. How We Collect Your Personal Information

We collect personal information in several ways:

a. Directly from you

This includes personal information you provide when:

Booking an appointment.
Requesting a quote.
Contacting us with an inquiry.
Visiting our service center.

b. From third parties

We may collect personal information from third parties, including:

Insurance companies with whom we partner to offer services.
Service providers who assist us in delivering services to you.

c. Automatically through our website or mobile apps

We collect certain types of information electronically through cookies and other similar technologies when you interact with our website or apps.

5. How We Use Your Personal Information

We use your personal information for the following purposes:

a. To provide services

This includes booking appointments, processing payments, and delivering the products or services you requested.

b. Managing our business

We use personal information for activities related to managing our business operations, including customer service, security, and compliance with legal obligations.

c. Marketing purposes

We may send you information about products, services, and promotions that may interest you, subject to your communication preferences.

6. When Do We Share Your Personal Information with Other Organizations?

We may share your personal information under the following circumstances:

a. With service providers

We share your personal information with trusted service providers who perform functions on our behalf, such as payment processing or appointment management.

b. With third parties

With your consent or where required by law, we may share your information with insurance partners, fleet management companies, or law enforcement authorities.

7. What Are Your Privacy Choices?

You have options regarding how we handle your personal information:

a. Marketing communications

You can opt out of receiving promotional emails by following the unsubscribe link included in each email.

b. Cookies and tracking technologies

You can control the use of cookies through your browser settings. See our Cookie Policy for more information.

8. How Do We Protect Your Personal Information?

We take reasonable steps to protect your personal information from unauthorized access or disclosure. This includes physical, technical, and administrative safeguards such as firewalls, encryption, and secure servers.

9. How Long Do We Keep Your Personal Information?

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Once no longer required, personal information will be securely destroyed or anonymized.

10. Cross-Border Transfers of Personal Information

We may share your personal information with third-party service providers located outside of Canada. In such cases, your personal information will be subject to the laws of those jurisdictions.

11. Accessing and Correcting Your Personal Information

You have the right to access and correct inaccuracies in your personal information. Please contact us using the details provided in the “Contact Us” section to make such requests.

12. Changes to the Policy

We may update this Policy from time to time. Any changes will be posted on our website with the updated effective date. We recommend reviewing the Policy periodically to stay informed about how we handle your personal information.

13. Contact Us

If you have any questions or concerns regarding this Policy, please contact our Privacy Officer at:

Auto Glass Legend
850 Legion Road, Unit 13
Burlington, ON, L7S1T5
Phone: +1 905-333-9909 / +1 416-839-7804
Email: autoglasslegend@gmail.com
Website: https://autoglasslegend.ca